Customer Testimonials

We recently ordered a new vehicle at the end of February. The vehicle arrived end of May and we picked it up then. We got what we wanted this way. Salespeople were great to deal with. They let us know how it was going every step of the way and once the vehicle was made, we also followed it along the way. Finance didn’t take long at all! Vehicle was ready to go when we got there. Everything was super easy and I would definitely recommend them to anyone looking at buying or ordering a new vehicle!

Always a pleasure working with Capital Ford! Jon, being a new salesman for us, was very easy to work with, he found the car to fit my needs rather than trying to upsell us. As always, Capital Ford remains our primary dealership. We will continue recommending them to our friends and family.

The service was really good! I loved the shuttle accommodation because it was very convenient. I got picked up at my workplace when the service was done, and they were able to accommodate the emergency issues I had with my car. I originally had a scheduled service at Capital Ford, but when an issue with the flex pipe suddenly came up, I really appreciated that they were able to fix it right away instead of rescheduling it for another day. The shuttle driver was also very nice and friendly. Highly recommended!

The staff were very professional, friendly, and courteous. They clearly explained all the work performed on the vehicle in detail, which was greatly appreciated. They also arranged transportation promptly, and the drivers were polite and respectful. Overall, the customer service experience was excellent.

Great customer service. My first time using Quick Lane. The location I went to is under renovations to their sales space but service rep gave me great instruction to navigate the lot safely and easily. Inside I met another helpful service rep who set, and the team exceeded, my expectations. Went for breakfast and the vehicle was ready before my meal arrived. Super efficient service even while staff are working in an atypical environment. For reference, I had 7K service (oil change, tire inspection). Will be back in another 7K!!

⭐️⭐️⭐️⭐️⭐️ Great place to buy a brand new Ford vehicles. Zubaer is my trusted sales person with the highest quality of service and professionalism. I have been extremely satisfied how smooth the transaction was. I have bought vehicles from this dealership and they have always given me the best options available.

⭐️⭐️⭐️⭐️⭐️ And I just want to add in this review, the following week after my purchase of the new 2025 Bronco Sport Bad Lands, my vehicle was scheduled for the undercoat protection. I have forgotten to schedule for a loaner vehicle and I had no choice but to bring along my 10 year old son and my 3 year old daughter. I was expecting to use their complimentary shuttle service but to my surprise, my trusted product specialist Zubaer had gone beyond the extra mile. He told me to wait for a while and brought a key fob for a loaner vehicle. I never expected that he saw I really need a loaner vehicle as there were no toddler seats in their shuttle service. I was truly amazed and grateful to him at the same time. And better, he loaned me the Bronco Sport Outer Banks. I was able to drive and experience another trim of Bronco Sport which was really amazing. I am very pleased and extremely satisfied with Capital Ford's team and particularly to Zubaer who has helped me a lot and provided the highest quality of customer service. 🫡

I have purchased from Capital Ford for years. I went there last week to look at cars and the Sales agent you paired me with started off by lying to me, then his incredibly desperate hyper attitude was off putting. I was bombarded by text and replied back asking him to stop or I'll report him to his employer and he continued to text. Worst experience I have ever had. I went to a NO PRESSURE dealership and ended happily buying a car. Shame on you for sticking desperate high pressure people on buyers. 0 star rating.

I’ve purchased a couple of cars from Capital and have been servicing my vehicles with them for the past 10 years. From sales to service, they have consistently delivered excellent customer experience—their standards have never dropped. I also own vehicles that I take to another German car dealer, and the difference in customer service is noticeable. Capital truly stands out for their professionalism and commitment to customers. Highly recommended.

Kevin was our salesman- he did a fantastic job explaining all of the features, add-ons, bells & whistles for our new Explorer. He worked with his finance person to ensure we knew what our options were and how we could make our payments work with our lifestyle.

I had an excellent experience at Capital Ford Lincoln. The staff were professional, friendly, and very knowledgeable. They took the time to understand my needs and made the entire process smooth and stress-free. Communication was clear from start to finish, and I truly felt valued as a customer. I highly recommend them to anyone looking for quality service and a great overall experience.